YBDP’s client companies have been very appreciative of the assistance in the development of their business, and have clearly said so:
“A valuable learning of this course is the importance of body language that should be applied to every message.”
“I found everything interesting of this course. There were great tidbits of info all throughout the class. Matt has a lot of valuable experience, delivers the training professionally. The class was very engaging and helpful.”
"A valuable learning from this course was how to solve conflict with a customer"
"I found the online presence and blogging aspect of the course to be the most interesting."
"It was great!"
"This is a very helpful class, you get to walk away with two booklets of helpful material you can read up on and use any time."
“I would recommend this course to anyone in customer service to make their job easier.”
“I enjoy the pace. I didn’t feel rushed through the info. There were many helpful examples and interactive worksheets and handouts. Great course! Great Instructor!”
