*** NOTE: This role is not shift work and the successful applicant would benefit from the ability to focus on this role as their primary employment.
About the Safe at Home Society
The Safe at Home Society is a collaborative organization dedicated to ending and preventing homelessness in the Yukon. We bring together various stakeholders, including service agencies, government partners, housing providers, and those with lived/living experiences of homelessness to facilitate connections between people and the housing supports that they need. With initiatives like the transformation of a former hotel into support housing and the operation of the Coordinated Access System, the society is actively involved in advocacy and practical solutions for homelessness across the territory.
Job Overview
The Youth Project Supervisor is responsible for the coordination and development of Safe at Home’s Youth Support Hub project. The Youth Support Hub project aims to reduce offending among youth and youth facing homelessness and crime, focusing on marginalized youth. Programming will target youth by providing daytime and afterhours outreach staff for crisis response and psychosocial support, along with community and cultural activities, employment training, and peer mentoring. The role will oversee the daily activities of a diverse team, providing direction and supervision to frontline staff who are focused on youth supports and diversion. This position is overseen and supported by the Executive Director, however, works closely with the other Supervisors to ensure strong HR supports. Given the growth of the organization, this position may also grow in scope.
Responsibilities and Duties
- Create a project plan to implement Youth Support Hub programming by refining the project scope, setting clear objectives, and developing risk management strategies using a youth rights-based lens;
- Ensure adequate human resources are identified and available to meet program and service delivery demands; assist with recruiting, hiring, and training new staff;
- Provide mentorship, support and supervision to staff that reflects a high standard of performance and cultural competency;
- Foster a supportive work environment for all staff;
- Provide guidance to staff and ensure that the integrity of youth programming is grounded in evidenced-based best practices and interventions;
- Coordinate a project steering committee comprised of youth, community partners, and relevant stakeholders;
- Participate in and/or facilitate multiple team meetings; case conferences, and community meetings with staff as required;
- Supervise staff performance, including the collaborative development, approval, and monitoring of individual performance plans;
- Monitor and evaluate day-to day operational processes;
- Provide debriefing, direction, and other appropriate supports to staff on how to best support youth accessing Safe at Home’s programs;
- Develop and coordinate staff schedules and support staff to manage sustainable workloads;
- Ensure appropriate and consistent interpretation of organizational policies and related regulations;
- Provide direct services to program participants as required, which includes but is not limited to program orientation, systems navigation outreach to marginalized youth experience homelessness;
- Participate in continuing education opportunities including agency in-service training, professional seminars, workshops, and conferences;
- Identify the training and skills development needs of staff and develop training plans and/or strategies.
- Work closely with the Safe at Home team and other service providers to identify ongoing gaps and pressure points in the system;
- Support data entry, tracking and record keeping for the purpose of reporting to funders, and for the purpose of public education;
- Collaborate with and make recommendations to the Executive Director regarding service delivery gaps, program development, policies, and procedures; and
- Other responsibilities as they emerge and/or are directed by the Executive Director of Safe at Home Society.
Education and Experience
- Completed post-secondary education in social services, clinical supervision, human resources, project management, or a related field;
- 3 years of experience working with marginalized youth or youth in a juvenile justice setting;
- 1-2 years’ experience facilitating staff supervision and supporting multidisciplinary teams in the non-profit field;
- Experience developing policies and designing programs;
- Knowledge of the complexity of the youth justice system, youth homelessness, decolonization, trauma, poverty, and related issues an asset;
- Understanding of local community agencies, resources, and a cross section of service providers that can offer supports to both youth and staff;
- Valid driver’s license and reliable transportation;
- The submission of a Vulnerable Sector police check;
- Standard First Aid Certification or willing to obtain upon hire.
Qualifications
- Able to multi-task and oversee a range of distinct staff positions;
- Adept at working independently, and as part of a team;
- Able to build effective and ethical relationships with Safe at Home staff and with organizations in the wider community;
- Able to solve complex, practical problems and effectively deal with complex variables in
- situations where limited to no standardization exists;
- Proficient at team building and with conflict resolution practices on staff teams, including "in the moment" problem solving and intervention;
- Skilled in managing and de-escalating crisis;
- Capable of training, coaching, and mentoring staff;
- Able to be flexible and work in an environment subject to ongoing growth and change;
- Able to complete required database documentation thoroughly and in a timely manner;
- Computer skills with proficiency in Microsoft Office and Excel;
- Strong written and verbal communication skills;
- Availability to work flexible hours based on the needs of the position;
- Willingness to engage in ongoing professional development and training to enhance skills and knowledge related to the position.
Work Environment
The role requires a blend of office work and field engagements, including visits to partner organizations, youth in vulnerable situations, and attendance at relevant community meetings, conferences, and workshops.