Hours of Work: Permanent Full-Time
Closing Date: Until Filled
Location: Whitehorse, Yukon
Air North, Yukon’s Airline has always taken pride in providing the most authentic Yukon hospitality experience to all its customers. In 2020 Air North, Yukon’s Airline was named the best airline in Canada on Trip Advisor. This is a testament to the dedication and hard work of Air North’s employees and the loyalty of their customers.
The Senior Sales Reservations Agent reports to the Reservations Supervisor and is responsible for contributing to Air North, Yukon’s Airline revenue by providing exceptional customer service and sales services. The Agent will answer phone calls and reply to emails to sell products in a friendly and professional manner. Additionally, this position is expected to be a resource for all Agents, answering questions and providing support as needed.
Duties and Responsibilities:
- Answer and resolve all Customer Service emails in a timely and professional manner
- Provide general flight and airport information
- Change and update itineraries
- Stay current and knowledgeable on all Company products and services
- Provide exceptional customer service – anticipate and identify customer needs and/or situations; provide solutions/services and remain compassionate and professional
- Execute individual or travel agent bookings as directed upon request from the customer or colleague
- Act as a resource for all agents, answering questions and providing support
- Assist with training new agents, as requested
- Handle escalated calls from Agents, passing on to Supervisor if required
- Communicating solutions, successes and opportunities to the Supervisor
- Take initiative to ensure all training, specifically new travel system training, available is completed in a timely fashion
Qualifications/Conditions of Employment
- Minimum Grade 12 diploma or equivalent
- Minimum 2 years Reservation or Call Centre experience
- Minimum 1 year aviation experience
- Excellent English communication skills, both verbal and written
- Ability to speak French or other languages an asset
- Computer proficiency with Microsoft Office and bookings software
- Proven ability to lead and support a team
- Must demonstrate a passion for providing superior customer service
- Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada
How to Apply:
Please submit your resume and cover letter:
Email: [email protected]
We wish to express our appreciation to all applicants for their interest in this position. Due to the substantial volume of applications, we receive, only qualified candidates selected for an interview will be contacted.
Air North is committed to employment equity and welcomes applications from diverse and underrepresented groups. If you require assistance and/or a reasonable accommodation during the application or recruiting process, please contact [email protected].
Air North, Yukon's Airline has been serving Yukoners for over 40 years. We offer competitive wages, an attractive benefits package including great travel perks, and an enriching work environment for our 450+ employees.