Sales Representative

Position Summary:
The Sales Representative is responsible for building and fostering strong customer relationships. They design strategies aimed at growing revenue by satisfying customer needs and special requests. This position will also use consumer research to maximize potential revenues and gain the loyalty of their clientele.
Duties and Responsibilities
Customer Service

• Meets regularly with their selected clients
• Developing and maintaining customer relationships
• Gaining leads and prospects
• Promoting products and services to both existing and potential customers
• Providing solutions to consumer concerns
• Bringing value to the customer. Samples, product information and knowledge, proper substitutions, letting customers know about shorts asap and in-person visits

Sales

• Cold calling, weekly call list and keeping customer memos up to date.
• Outlines efficient sales strategies
• Representing and promoting the company at events, such as conferences or trade fairs
• Devising ways to increase revenue and profits
• Monitors sales KPIs
• Creating sales targets
• Recording sales data and updating databases
• Ensuring your clients meet or exceed sales goals

Research

• Observes competitor strategies
• Conducting customer research to find sales leads
• Researching market trends and identifying new business opportunities

Self-Management

• Comply with the Health, Safety and Environmental Policies
• Proactively contributes to creating a good team atmosphere
• Anticipates and overcomes obstacles
• Makes useful links to arrive at insightful plans and solutions
• Embraces personal challenge
• Confident, rounded thinking
• Takes ownership for team cohesion and team development
• Is self-aware, optimistic and open to change
• Has a collaborative approach to others
• Resilient, influential with a can do/will do attitude

Other Related Duties

• Prepares weekly schedules and keeps detailed notes about each customer
• Provides detailed reports to the Operations Manager every week
• Entering orders accurately and meeting deadlines – invoicing when necessary.
• Answering calls, replying to emails, and confirming orders.
• Helping walk-in clients and taking care of pick-ups, as needed.
• Working with purchasing regarding customer requests and to ensure adequate stock levels are on hand, report shorts.
• Working with marketing to obtain proper knowledge, information, and tools to successfully promote the sales programs.

Reports to: Operations Manager
Experience, Education & Qualifications

• High school diploma
• Post-Secondary education in Business, Marketing, or a related is not required, but would be considered an asset
• Experience in Sales and Customer Service
• Valid Class 5 License with a clean driving record (required)
• 3 Years of Driving Experience
• Competent with Computers and Microsoft Office software
• Familiarity with Sage 100
• Food Safe and WHMIS are required. Training will be provided after 3 months of work, if the employee is not certified.
• First Aid would be an asset

Personal Attributes

• Ability to work independently and as part of a team
• Excellent people skills
• Excellent verbal and written communication skills
• Great collaborative and time-management skills
• Sales-oriented and analytical

Compensation & Benefits

• Base Salary: $52,000 - $70,000, depending on experience
• Performance-Based Bonus: Commission tied to sales achievements (eligible after 6 months)
• Unlimited Earning Potential: Your success directly impacts your income
• Flexible Schedule: Autonomy to manage and grow your assigned territory
• Company-Provided Tools: Company vehicle and/or vehicle allowance, iPhone and Laptop
• Comprehensive Health Benefits: Medical, vision, dental, wellness programs, and more
• Retirement Savings Plan: Registered Retirement Savings Plan (RRSP) with employer matching after one year of service

Working Conditions

• Full-time, Monday-Friday, with occasional evening and weekend work. You may also need to be on call to respond to emergencies outside of normal work hours.
• The Sales Representative will spend some time in the office but will be required to travel around Whitehorse and the surrounding communities to meet with current or potential clients.