About the Safe at Home Society
The Safe at Home Society is a collaborative organisation dedicated to ending and preventing homelessness in the Yukon. We bring together various stakeholders, including service agencies, government partners, landlords, and those with lived/living experiences of homelessness to facilitate connections between people and the housing supports that they need. With initiatives like the transformation of a former hotel into support housing and the operation of the By-Name Data, the society is actively involved in advocacy and practical solutions for homelessness across the territory.
Job Overview
The Program Supervisor is responsible for coordinating and overseeing the daily activities of a diverse team, providing direction and supervision to frontline staff and will work closely with the Coordinated Access Supervisor to ensure processes align with the capacity and philosophy of frontline and outreach workers. This position is overseen and supported by the Executive Director, however, works closely with the other Supervisors to ensure strong HR supports. Given the growth of the organization, this position may also grow in scope.
Responsibilities and Duties
- Provide mentorship, support and supervision to staff that reflects a high standard of performance and cultural competency;
- Foster a supportive work environment for all staff;
- Provide guidance to staff and ensure the integrity of programming grounded in evidenced-based best practices and interventions;
- Participate in and/or facilitate multiple team meetings; case conferences, with supervision of staff as required;
- Supervise staff performance, including the collaborative development, approval, and monitoring of individual Personal Performance Plans;
- Monitor and evaluate day-to day operational processes;
- Co-develop appropriate, effective, and ethical programming and service delivery as the organization scales up;
- Provide debriefing, direction, and other appropriate supports to staff on how to best support persons accessing Safe at Home’s programs;
- Develop and coordinate staff schedules and support staff to manage sustainable workloads;
- Ensure appropriate and consistent interpretation of organizational policies and related regulations;
- Ensure adequate human resources are identified and available to meet program and service delivery demands; assist with recruiting, hiring, and training new staff;
- Identify the training and skills development needs of staff and develop training plans and/or strategies.
- Work closely with the Safe at Home team and other service providers to identify ongoing gaps and pressure points in the system;
- Collaborate with and make recommendations to the Executive Director regarding service delivery gaps, program development, policies, and procedures;
- Support data entry, tracking and record keeping for the purpose of case management, reporting to funders, and for the purpose of public education;
- Other responsibilities as they emerge and/or are directed by the Executive Director of Safe at Home Society.
Education and Experience
- Completed post-secondary education in social services, clinical supervision, human resources, or related field; master’s degree an asset;
- Minimum 3 years work experience related to managing teams;
- Demonstrated experience facilitating staff supervision and supporting multidisciplinary teams;
- Experience developing policies and designing programs;
- Knowledge of the complexity of homelessness, the housing first approach, decolonization, trauma, poverty, and related issues an asset;
- Understanding of local community agencies, resources, and a cross section of service providers that can offer supports to both clients and staff;
- The submission of a Vulnerable Sector police check.
- Standard First Aid Certification or willing to obtain upon hire.
Qualifications
- Able to exercise independent judgement and leadership abilities, including problem-solving and sound decision-making;
- Able to multi-task and oversee a range of distinct staff positions;
- Adept at working independently, and as part of a team;
- Able to build effective and ethical relationships with Safe at Home staff and with professionals in the wider community;
- Proficient at team building and with conflict resolution practices on staff teams, including "in the moment" problem solving and intervention;
- Skilled in managing and de-escalating crisis;
- Capable of training, coaching, and mentoring staff;
- Able to be flexible and work in an environment subject to ongoing growth and change;
- Computer skills with proficiency in Microsoft Office and Excel;
- Strong written and verbal communication skills.
- Willingness to engage in ongoing professional development and training to enhance skills and knowledge related to the position.
Work Environment
The role requires a blend of office work and field engagements, including visits to partner organizations and attendance at relevant conferences and workshops.