SIMA’s mission statement is: To provide exceptional, safe, downhill experiences to Yukoners, and work in partnership to contribute to the good life in the Yukon.
SIMA’s staff are individuals who thrive in the outdoors, love the mountains, and are passionate about what they do. We are looking for people who share this passion as part of an exciting career in the ski and tourism industry.
We pride ourselves on a fun and happy work environment where respect is number one. Our corporate management philosophy is based on results based work, not your typical 9-5. If this sounds like you and what you're passionate about, please apply online and show us what you’ve got.
Position Status: Full time, Salary
Position Dates:
October 1st, 2025
Job summary:
As a Guest Services Manager you’ll be selling the products, services and programs offered at Mt. Sima to our guests. You will also be responsible for the look and feel of our lodge; ensuring a warm and welcoming environment. You will be leading your dynamic team of GS agents that fill multiple roles in and around the main lodge. Working closely with other managers and supervisors to bring events to life while being the primary point of contact for the public in all things Sima.
Duties:
- Act as first point of contact for customers
- Provide excellent customer service by answering questions, handling transactions, conducting call backs, and responding to emails in a timely manner.
- Coordinate all Preseason training camps and activities
- Promote and sell day lift tickets, punch passes and season passes.
- Book and schedule group and wedding bookings.
- Responsible for coordinating social media updates, website updates and advertising with your team.
- Coordinate design concepts for advertising materials with your team and partners.
- Administer the season pass holder program and maintain a database.
- Administer reciprocal pass agreements.
- Assist in the deliverables of the sponsorship program, namely passes and benefits.
- Update and maintain information on computer systems and in archives. Including but not limited to POS system, Gsuites and databases.
- Train and assist management on use of POS systems and databases.
- Initiate, plan and coordinate hill events with other departments and event planning partners
- Hire, train and schedule guest services agents as required.
- Oversee Marketing and Sponsorship coordinator
- Oversee Guest Services supervisor
- Oversee Last Run Lounge supervisor
- Develop, implement and evaluate policies and procedures for the operation of the department or establishment
- Prepare budgets and monitor revenues and expenses
- Participate in the development of pricing and promotional strategies
- Negotiate with suppliers for the provision of materials and supplies
- Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
- Recruit and supervise staff, oversee training and set work schedules
- Resolve customer complaints.
- Other duties may be required by General Manager within the skills and training of the employee
Qualifications:
- Demonstrate safe work practices
- Broad experience in all aspects of customer service.
- POS operations and troubleshooting
- Must have strong communication and listening skills.
- Demonstrated ability in word processing, Gsuites and spreadsheets
- Ability to multi-task and problem solve.
- Can handle conflict resolution situations.
- Mature, friendly and well presented.
- A positive team player.
- Knowledge of Adobe Suites is an asset.
- Ski industry knowledge is an asset