Hours Per Week Guaranteed Hours: Guaranteed Minimum Hours 22
Start Date of Position: 7/19/2025
End Date (Temporary and Term): 7/18/2026
Category: Recreation & Sports
Range: $30.61 - $36.01
Status of Position: Term
Position Description
Job posting closes: June 05, 2025, at 05:00 p.m. (Yukon Standard Time)
At our core, the City of Whitehorse is committed to cultivating an inclusive employee community and workspace, confronting racism and biases for fairness and equity, while advancing reconciliation and accessibility.
An Eligibility List may be established from this competition – the duration of the eligibility list may be up to 12 months. The eligibility list may be used to fill future permanent full-time, permanent part-time, temporary full-time, temporary part-time, term or casual vacancies within the same department and classification based on the organizational needs by going to the next highest ranked candidate until the eligibility list expires.
This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.
The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.
Customer Service Representative - CGC
Job Code: 029Department: Recreation
Job Summary:
The incumbent provides customer service, including reception coverage, financial processing, and membership services, in a fast-paced recreation facility.
Duties and Responsibilities:
- Perform front-line customer service for the general public: provide information, answer and resolve complaints, process transactions, record client information, and validate daily admissions and memberships in a fast-paced multi-use recreation complex.
- Process and reconcile payments for a wide range of recreation services in an accurate and timely manner according to established internal and external controls: maintain floats, post and reconcile daily transactions, export daily financial revenues for the department, and check transactions for accuracy and compliance with current regulations.
- Maintains client database: obtains, records, and updates personal and financial information, ensuring data protection compliance at all times.
- Provide administrative support: input daily statistics, generate reports, distribute forms, track inventory and supplies, and update promotional displays.
- Coordinate a central communication point for clients and staff, relay information and required action, in both emergency and non-emergency situations, to relevant parties.
- Act as Team Lead as assigned.
- Follow, so far as is reasonably practicable, established safety procedures and standards.
- Other related duties.
This description contains the elements necessary for identifying and evaluating the job. The incumbent may be required to perform other related duties.
Number of Hires Needed1Position Requirements
Working Conditions:
The majority of work is performed in a public recreation environment, which exposes workers to noisy conditions and close bodily contact. Hours of work are between 04:30 and 24:00, Sunday through Saturday. Regular evening and weekend work is required.
Knowledge and Skills:
- Grade 12.
- 1 year of previous related experience and 3 months of on-the-job training.
- RCMP Vulnerable Sector check.
- Standard First Aid and CPR, Level C. WHIMIS.
- Class 5 Driver's License.
- Customer service training.
- Good communication and interpersonal skills.
An equivalent combination of education, training and experience may be considered.
Accommodation Requests:
Shortlisted candidates who require accommodation or have accessibility needs during the selection process are encouraged to reach out to the Recruiter and make requests to ensure their full participation. The City of Whitehorse is committed to reviewing requests and making arrangements for reasonable accommodation and accessibility requests. You may email [email protected] and [email protected].
Examples of Equipment to Operate:
Vehicle, Point of Sale terminal, general office equipment including skills to operate software and hardware related to Recreation Activity Management Software, Digital
Display solutions, as well as word processing, spreadsheets, electronic mail, internet and ERP.
Other Details:
Job seekers are required to create an online profile and submit their application electronically through the City's online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/our-government/employment/how-to-apply/. If you have any further questions regarding this posting, please contact the recruiter at [email protected].
To apply for this position, you are required to submit your resume.
Various tests and/or exams may be administered as part of the recruiting process. At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.
Employment Contract: YEU Local Y046