Summary
Grey Mountain Housing Society is a not-for-profit housing organization committed to providing safe and affordable housing to Indigenous families in Whitehorse. We are seeking a dynamic and organized Housing and Operations Coordinator to join our team. This role is pivotal in ensuring smooth operations and quality support for our housing initiatives, making a direct impact on the lives of those we serve.
Key Responsibilities
Housing Coordination
- Serve as the primary contact for housing program participants, applicants and agencies.
- Assist tenants with navigating the housing application process, including eligibility verification, rent calculations, and other documentation.
- Lead the unit allocation process including the selection of tenants, unit viewings, and assignment of rental units in accordance with housing program requirements.
- Maintain tenant records including rent calculations, chargebacks, and managing the monthly rent roll in Buildium.
- Oversee the collection of rental payments and manage rental arrears.
- Monitor compliance with legislative, funding and policy requirements.
- Monitor housing demand, occupancy and turnover rates, and accommodation requirements of applicants to recommend policy and other changes.
- Prepare regular updates and reports to leadership on housing and operational activities.
Tenant Relations and Community Engagement
- Support successful tenancies by coaching and mentoring tenants in their housing responsibilities.
- Identify and respond to tenant needs and concerns, connect with outside supports as appropriate, and promote harmonious relations with and among the tenants and community.
- Organize tenant and community events.
Operations Management
- Support daily operational needs, including scheduling, procurement, and resource allocation.
- Assist with streamlining administrative processes and improving integration and efficiency.
- Oversee office management tasks, such as office supplies, equipment maintenance, and vendor relationships.
- Assist in the organization and maintenance of digital and paper files, records and databases.
Essential Qualifications
- Post-secondary education and coursework in administration, social services, social sciences or a related field.
- Demonstrated experience providing client service to a diverse client group, preferably in an Indigenous setting.
- Demonstrated experience interpreting, implementing and/or enforcing legislation or policies to administer programs.
- Excellent written and oral communication skills.
- Proficient in Microsoft Word, Excel, Outlook, and SharePoint.
Desired Knowledge, Skills and Suitability
- Knowledge of the Yukon Residential Landlord and Tenant Act and regulation.
- Experience working with housing-related issues.
- Financial analysis, administration, and reporting skills.
- Demonstrates a good sense of diplomacy and conflict resolution skills.
- Strong organizational skills and an ability to follow through and complete overlapping projects and effectively manage pressing day-to-day deadlines.
- Leads with empathy and respect.
A hiring preference will apply for qualified candidates of Canadian Indigenous ancestry, with a priority for qualified Yukon First Nation candidates.
Additional Information
Conditions of Employment
- Valid Class 5 driver’s license and access to a reliable vehicle
- Completion of Yukon First Nations 101
- Acceptable Criminal Record Check.
Working Conditions
- Primarily an office setting with potential exposure to allergens, fumes, or pets when in rental properties.
- Moderately physical position with occasional walking, climbing stairs, and moving boxes of office supplies and equipment.