Front Desk & Facility Support
Join the incredible team at the Yukon Gymnastics Centre - Managed by the Polarettes and Polar Tumblers Gymnastics Club (Society name).
Who We Are
The Yukon Gymnastics Centre is Yukon’s only dedicated gymnastics facility. With over 1,600 active youth members and thousands of casual users annually, the Polarettes strive to inspire a foundation of excellence in our community.
Our programs offer fun, fitness, and fundamental movement skills to youth at both recreational and competitive levels. For more information on our organization and programs, please visit:
www.polarettes.org
Position Details
Working Title: Front Desk & Facility Support
Position Level: Support Staff
Employer: Polarettes and Polar Tumblers Gymnastics Club
Role Type: Hourly, Permanent Part-Time
Hours (School Year):
Monday, Wednesday, Thursday, Friday
12:30 PM – 7:30 PM (28 hours/week)
Summer Schedule:
Opportunity to shift to more daytime-focused hours, during the summer months, aligned with camp programming and facility needs. May be opportunity to expand hours in the summer, if applicant is available for this switch.
Wage Range:
$24.45 – $30.45/hour, depending on experience
Location:
Whistlebend, Whitehorse, YT
Accepting applications until filled
Detailed Summary of Duties and Responsibilities
In this position, the successful applicant will be the primary weekday front desk contact during afternoon and evening operations. They will support members and families with questions, process payments, and help ensure the facility runs smoothly and safely during our busiest hours.
This role is well suited to someone who enjoys customer service, is comfortable working in a busy environment with children and families, and can balance front desk responsibilities with light facility oversight.
The successful applicant will be a strong fit if they:
- Are friendly, calm, and professional
- Communicate clearly and confidently
- Have good attention to detail
- Are able to self-start and manage workload independently
- Are comfortable in a lively, sometimes noisy environment
Our club culture is friendly, welcoming, inclusive, and led with compassion. This role offers consistency, stability, and seasonal flexibility, particularly with the opportunity for daytime hours during the summer.
This list is intended to provide an overview of a standard workweek. Other duties may arise, including support during events (Yukon Championships, Westerns, rentals, etc.).
Front Desk & Facility Support Responsibilities
Front Desk & Member Support
- Answer phones, emails, and in-person inquiries for general questions
- Act as the primary weekday contact for member questions regarding programs, schedules, and policies
- Process registrations, memberships, and payments (cash, debit, credit)
- Ensure members are properly signed in and have valid registrations
- Maintain a welcoming, organized, and professional front desk environment
- Update signage, schedules, and notices as needed
Facility Support
- Act as “eyes on the building” during afternoon and evening operations
- Monitor cleanliness and communicate with cleaning staff as needed
- Identify and report facility, equipment, or safety concerns
- Assist with basic facility support, supplies, and light set-ups
- Support transitions between programs, rentals, and events
Administrative Support
- Support the Office Manager with basic administrative and operational tasks
- Assist with filing, documentation, and record keeping
- Support on-site logistics during events or rentals as required
Other Requirements
- Must be legally entitled to work in Canada
- Willing to obtain a Criminal Record Check with Vulnerable Sector
- Willing to obtain Standard First Aid with CPR-C
How to Apply
Interested applicants should submit:
- A resume
- A short paragraph outlining why Yukon Gymnastics Centre interests you
Applications will be reviewed as they are received. Only those successful for an interview will be contacted. The successful applicant must be available for all the hours posted in this job posting.