Job Description:
Our front desk staff are the face of our business and they are the first impression for our hotel guests. If you would like to be a part of our amazing team, have a friendly and fun personality and you meet the requirements below, then please send us your resume!
Job Tasks:
- Greet guests in a friendly & courteous manner
- Register arriving guests and assign rooms, using the in-house reservation system efficiently
- Follow check-in procedure (giving information about hotel & restaurant)
- Professionally answer inquiries regarding hotel services and registration by email, by telephone, and in person
- Write offers to leisure and corporate guests
- Answer in-house phone calls from guests and arrange for amenities or services
- Provide information about services available in the community
- Respond to guests' complaints using in-house service recovery guidelines
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
- Work cooperatively with back of house staff to respond to guest needs
- Present statements of charges to departing guests and receive payment by methods of credit card, cash, PO or debit
- Perform daily opening and nightly closing procedure
- Operate in-house reservation system, POS and other platforms as needed
- Handover shift notes & other information to next shift
Responsibilities:
- Ensure Front Desk is clean and clutter free at all times
- Ensure our guests feel welcome and respected
- Perform duties assigned efficiently
- Operate Front Desk with minimal supervision
- Keep personal and guest safety at top of mind at all times
- Reliably report all inconsistencies in financial reports to management
- Maintain a professional and tidy personal appearance
Physical Demands:
- Must be able to stand and exert well-paced mobility for up to 6 hours in length
- Ability to lift and carry up to 50 pounds on a regular basis, throughout the shift
- Must be able to kneel, bend, stoop, squat and stretch to fulfill tasks
Education, Knowledge, Skills & Abilities
- Grade 12 or higher. Preference will be given to candidates with higher education
- Certificate of hospitality management an asset
- Excellent computer skills in word, excel, outlook
- Knowledge of safe work procedures and guest conflict resolution
- Excellent customer service skills
- Basic knowledge of customer service procedures such as journey mapping
- Ability to work in a team and efficiently communicate between departments
- Excellent writing skills in English
- Other spoken languages are an asset
Job Id:
312055001