Company Overview
Hi, we’re HUB! We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.
What makes us different than all the rest?
Our Vision: To be everywhere risk exists – today and tomorrow. Helping protect what matters most.
Our Mission: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.
Our Core Values:
- Entrepreneurship: We encourage innovation and educated risk-taking.
- Integrity: We do the right thing every time.
- Teamwork: We work together to maximize results.
- Accountability: We measure and take responsibility for outcomes.
- Service: We serve customers, communities and colleagues.
Why Join HUB?
- An exceptional and welcoming company culture.
- Excellent compensation, benefits, RRSP match and company perks.
- Paid educational training and vast learning opportunities.
- Room for advancement and growth within the organization.
- A company that gives back and is active in the community.
We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.
Looking for the opportunity of a lifetime?! Come join us in beautiful Yellowknife and get the chance to see what the north has to offer! This position would be a minimum two-year post with the option to transfer to another office in the city of YOUR choice after!
Interested? To make it even better we will include a cost-of-living bonus, require no experience, and will pay for your training and licensing!
Job Description
The Customer Care Representative will be responsible for serving clients in all of their personal insurance needs; Primarily focused on sales and service of new and renewal personal line insurance products.
Job Duties and Responsibilities
- Sales and service of all types of Personal Insurance.
- Contact clients on renewal and ensure policies are processed and issued accurately and in a timely manner.
- Accounts receivable management.
- Update client information as changes occur and provide policy and coverage advice to clients upon request or inquiry.
- Ensure that all processing and administrative responsibilities are completed accurately, and that the client’s needs are served with an appropriate sense of urgency.
- Handle and resolve client concerns in a positive proactive fashion.
- Achieving sales and retention goals.
- Maintaining a high level of knowledge in all our Personal Lines, systems and procedures, and competitors’ products.
- Ensure compliance with all insurance companies and Privacy Act rules and regulations.
- Other duties and responsibilities as assigned.
Job Qualifications and Skills
- 1-2 years of customer service experience.
- A willingness to obtain their level 1 insurance license.
- Highschool Diploma.
- Proficient in Microsoft Outlook, Word and Excel.
- A keen attention to detail.
- Demonstrated abilities in providing exceptional client service.
- Strong communication skills (verbal & written.)
- Sales initiative and drive.
- Prior office experience would be considered an asset.
If this position sounds exciting and you think you would be a great fit, please apply with your cover letter and resume at hubinternational.jobs or in branch. We thank all applicants for their interest however only those candidates that are shortlisted will receive contact.
The employment offer is contingent upon completion of a successful background check.
We invite you to learn more about our team at www.hubinternational.com.