Apple Sales Associate

MEADIAsolutions is looking for a new Full-Time retail sales associate to work at our store in Whitehorse. We are an Apple Premium Service Provider with an aim to provide superior customer service. This job involves product demonstration, customer training, sales, and keeping up with the latest products and accessories to ensure we find the best solutions for our customers. Compensation will depend on your experience. This role is ideally suited to individuals who are outgoing, enthusiastic, tech-savvy and possess a passion for providing great customer service.
This position is responsible for selling products and services, creating service request orders and completing basic diagnostics, building and maintaining successful relationships with customers, and performing store operations. Training will be provided but a keen interest and/or experience with Apple technologies is an advantage.
Responsibilities and Duties

  • Greets all customers, identifies their needs and helps them select appropriate products and services, making additional suggestions as appropriate
  • Enjoys demonstrating products, their features and benefits
  • Provides support and troubleshooting for customers as required
  • Handles customer service complaints as required, and informs Store Manager of any customer service issues
  • Keeps informed about merchandise carried, new products, manufacturers, costs and prices
  • Enters transactions using POS and credit card terminals
  • Ensures inventory is invoiced completely and accurately
  • Follows up on customer back orders and shipments
  • Maintains merchandise displays and preserves the presentable condition of assigned areas
  • Assists with pick-ups, deliveries, and errands as required

Qualifications and Skills

  • Excellent English (written and oral proficiency)
  • Computer knowledge: Mac OS, iOS devices, email, and Internet
  • Apple computer and accessory product knowledge an asset
  • Confident in making decisions and able to demonstrate strong problem-solving skills
  • Excellent customer service skills
  • Time management skills, able to prioritize, capable of working under pressure
  • Able to work independently as well as part of a team.
  • High school completion required
  • College diploma, technical program, or undergraduate degree an asset
  • 1+ years retail sales experience required and 2+ years customer service experience required

Please e-mail your resume and cover letter to [email protected]

Job Id: 
Sales & Retail